Refund policy

Refund & Return Policy

Last Updated: October 21, 2026

At VALTORA MARKETING LTD, customer satisfaction is important to us. We aim to provide high-quality digital products and a transparent purchasing experience.

1. Digital Products

Our store primarily offers downloadable digital products, including ebooks, photography guides, marketing resources, and educational materials.

Digital products cannot be physically returned once delivered.

However, customers retain all cancellation, refund, and other rights provided by applicable consumer protection laws.

2. Cancellation Rights

Where applicable, consumers purchasing digital content online may have a statutory 14-day cancellation period.

Under applicable UK rules, this right may be lost once digital content delivery begins, but only where the customer has expressly consented to immediate supply, acknowledged the resulting loss of the cancellation right, and the required confirmation has been provided.

Where these conditions have not been satisfied, statutory cancellation rights remain applicable.

3. Refund Eligibility

Customers may request assistance or a refund in circumstances including:

  • A digital product that is faulty or does not conform to its description.

  • A download link that does not work and cannot be resolved.

  • An accidental duplicate purchase.

  • A failure to receive the purchased digital product.

  • Other circumstances where a refund is required by applicable law.

4. How to Request a Refund

Contact Admin@valtoramarketing.com with your order number, purchase email address, and a brief description of the issue.

We aim to review requests promptly and provide an appropriate solution.

5. Refund Processing

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on the payment provider and applicable legal requirements.

6. Customer Support

If you experience any problems accessing or using a purchased product, please contact us.

VALTORA MARKETING LTD

Email: Admin@valtoramarketing.com

Phone: +44 7418601661